IT Help Desk

To: TMA, TMCA, TMMX and TMBR users;

I am pleased to announce that we are launching a new IT helpdesk software for TMA, TMCA, TMMX and TMBR users. The objective of the software is to have a centralized platform to report, record and manage all IT requests from the users in the region.

Helpdesk system automates the issue resolution workflow, centralizes information, and keeps everyone in-the-know with email alerts. Instead of having to track down IT to get help, you can simply submit a ticket to IT through email or by login into the helpdesk web portal. The help desk software will then receive, log, and assign issues automatically, making the process more convenient for you and IT. Also, you will be able to see the progress of the issues by simply login to the web portal.

 As mentioned above, there are 2 methods for submitting an issue.

1. By sending an email to helpdesk

Send an email to helpdesk@toshiba-machine.com with a brief description of the issue (Also include attachments, screenshots etc.). When you send an email to the above email address, helpdesk software will automatically assign a ticket number and, you will receive an automated email from the system with all the relevant information regarding the ticket.

2. By login to the web portal

By login to http://helpdesk.toshiba-machine.com you will be able to create a new ticket.

In addition to creating tickets, you will be able to do the following

1. Request a new service such as ordering a new laptop, phone or simply requesting to reset a password.

2. Browse solutions pertaining to common IT issues, AX procedures, training materials and manuals. In the coming months, we will be adding more new solutions to this area of the web portal which we believe will be a great resource for you to solve simple IT issues, without having to contact IT.

In a separate email, we will send you instructions for setting up a password for the web portal.

Thank you!

Hemantha Wansekera